Shoppers Stop, India

Shoppers Stop is an Indian retailing company, started in the year 1991. Shoppers Stop Ltd has been awarded "the Hall of Fame" and won "the Emerging Market Retailer of the Year Award", by World Retail Congress at Barcelona, on April 10, 2008.

Shoppers Stop has more than 80 retail stores retailing clothing, accessories, handbags, shoes, jewelry, fragrances, cosmetics, health and beauty products, home furnishing and decor products.

• 

  Industry: Retail

  Size: Turnover: INR 35 billion

  MOND Usage :B2B, including X12, EDIFACT, Rosettanet (RNIF)

• Challenges

  > Supplier on-boarding is a time consuming process in the retail industry involving several levels of review and approval such as review of the business model by the Merchandising team, review of the suppliers production capacity, ability to meet volumes, the delivery capabilities, the freight and insurance charges & other terms of the supplier by the Supply Chain team, review of the taxes by the Sales tax team, review of the margins by the Finance teams, review of the legal contracts by the legal teams, etc.

  > The whole processes, including the time taken by the potential vendor to submit various business documents for the registration, took 2 to 3 months before a vendor could be on-boarded.

  > Such a long duration, the back and forth exchange of documents by physical post, email and lack of proper tracking mechanism as to what level of approval a particular vendor registration is lying, caused inefficiencies in the process resulting in frustration and significant loss of opportunity both for the vendor and SS.

• Solution

  * An Electronic Vendor Registration Solution, commonly called eVRF Solution, was implemented on the MOND BPM Platform as an on-premise solution.

  * Using MOND Form designer and data modeller, more than 400 attributes are captured electronically and a signed agreement PDF generated. All documents submitted by the vendor are stored in a single repository.

  * The solution enabled SS Merchandising team to initiate a vendor registration where the vendor could login and complete the registration form and submit relevant documents online and all the SS internal teams could participate in a workflow, review the vendor details and complete the registration process.

  * In the solution, there is a clear visibility to the vendor and all the vendor registration participants within SS on the status of a particular vendor registration. The SS teams also have the ability to review and provide approvals from anytime anywhere.

• Benefits

  • The time to onboard a new vendor significantly reduced from 3 months to less than a week. The solution could also be implemented within a short time and small cost due to the rapid application development capabilities of the MOND Platform.

  • The Systems Delivery VP of SS says "We reviewed multiple BPM tools, middleware tools and B2B integration tools to augment our Integration and Application development capabilities. It was difficult to find one tool which could meet majority of our needs on Application development, internal systems integration and B2B integration with suppliers.Finally, we found MOND to be a platform with BPM, systems integration and B2B Integration capabilities as part of a single platform. We have implemented the first eVRF solution on the MOND Platform and seeing immense benefits that the platform can bring to our business, we are in the midst of moving several solutions onto the MOND Platform over a period of time."